Ila Swan: patient advocate

 

 
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WHERE TO SEND A COMPLAINT:
DIRECTORY OF STATE ADDRESSES





We recommend that you do NOT call by telephone.
Complaints must be put in writing to be effective!



If the nursing home is "Joint Commission Accredited" by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), then you can also send a complaint to JCAHO'S offices at: 1 Renaissance Blvd., Oakbrook Terrace, Illinois 60181. You can also file a complaint with JCAHO directly on the Internet by accessing their website at: www.jcaho.org



State Survey Agency Directory

Click on the First Letter of the State's Name
A C D F G H I K L M N O P R S T U V W

Please report any changes to Ila Swan

State State Survey Agency Name & Address Contact Numbers
Alabama Division of Licensure and Certification
Alabama Department of Public Health
PO Box 303017
Montgomery, Alabama 36130-3017
Phone (334) 206-5077
Fax (334) 206-5088
EMail: Elva Goldman
Alaska Medical Assistance
Health Facilities Licensing and Certification
4730 Business Park Boulevard, Suite 18, Bldg H
Anchorage, Alaska 99503-7137
Phone (907) 561-8081
Fax (907) 561-3011
EMail: Shelbert Larsen
Arizona Assurance/Licensure, Health/Child Care Rev Svcs
Arizona Department of Health Services
1647 East Morten Avenue, Suite 220
Phoenix, Arizona 85020
Phone (602) 674-4200
Fax (602) 861-0645
EMail: Mary Wiley
Arkansas Health Facilities Services
Arkansas Department of Health
Freeway Medical Twr, 5800 W 10th Street, Ste 400
Little Rock, Arkansas 72204
Phone (501) 661-2201
Fax (501) 661-2165
EMail: Renee Mallory
Office of Long Term Care, Medical Services
Arkansas Department of Human Services
PO Box 8059, Slot #402
Little Rock, Arkansas 72203-8059
Phone (501) 682-8486
Fax (501) 682-6171
EMail: Carol Shockley
California Licensing and Certification Division
California Department of Health Services
PO Box 942732, 1800 3rd Street, Suite 210
Sacramento, California 94234-7320
Phone (916) 445-3054
Fax (916) 445-6979
EMail: Benda Klutz
Colorado Health Facilities Division, Building A, 2nd Floor
Colorado Dept of Public Health & Environment
4300 Cherry Creek Drive, South
Denver, Colorado 80222-1530
Phone (303) 692-2819
Fax (303) 782-4883
EMail: Paul Daraghy
Connecticut Division of Health Systems Regulation
Connecticut Department of Public Health
410 Capitol Avenue, MS#12HSR
Hartford, Connecticut 06134-0308
Phone (860) 509-7400
Fax (860) 509-7543
Cynthia Denne
Delaware Office of Health Facilities Licensing and Certification
2055 Limestone Road, Suite 200
Wilmington, Delaware 19808
Phone (302) 995-8521
Fax (302) 577-6672
EMail: Robert Smith
District of Columbia Health Regulation Administration
825 North Capitol St. NE
Washington, DC 20002
Phone (202) 442-5888
Fax (202) 442-9430
EMail: Denise S. Pope, RN, MSN
Florida Division of Health Quality Assurance
Agency for Health Care Administration
2727 Mahan Drive, Room 200
Tallahassee, Florida 32308-5403
Phone (850) 487-2527
Fax (850) 487-6240
EMail: Pete J. Buigas
Georgia Office of Regulatory Services
Georgia Department of Human Resources
2 Peachtree Street NW, 21 st Floor, Suite 21-325
Atlanta, Georgia 30303-3167
Phone (404) 657-5700
Fax (404) 657-5708
EMail: Martin Rotter
Hawaii Hawaii State Department of Health
Office of Health Care Assurance
601 Kamokila Blvd. Room 395
Kapolei, Hawaii 96707
Gerald Chung
Phone (808) 692-7420
Fax (808) 692-7447
EMail: HMFBMED
Idaho Bureau of Facility Standards, Division of Medicaid
Idaho Department of Health and Welfare
450 West State Street, 3rd Floor
Boise, Idaho 83720-0036
Phone (208) 334-1864
Fax (208) 332-1888
EMail: Loreha Todd
Laboratory Improvement Section, Division of Health
Idaho Department of Health and Welfare
2220 Old Penitentiary Road
Boise, Idaho 83712-8299
Phone (208) 334-2235 x245
Fax (208) 334-2382
EMail: D. Eisentrager
Illinois Office of Health Care Regulation
Illinois Department of Public Health
525 West Jefferson Street, 5th Floor
Springfield, Illinois 62761
Phone (217) 782-2913
Fax (217) 524-6292
EMail: William Bell
Indiana Health Care Regulatory Services Commission
Indiana State Department of Health
2 North Meridian Street, Section 3B
Indianapolis, Indiana 46204
Phone (317) 233-7022
Fax (317) 233-7053
Gerald Coleman
Iowa Health Facilities Division
Iowa Department of Inspections and Appeals
3rd Floor, Lucas State Office Building
Des Moines, Iowa 50319-0083
Phone (515) 281-4233
Fax (515) 242-5022
EMail: Marvin Tooman
Kansas Bureau of Health Facility Regulation, Div of Health
Kansas Department of Health and Environment
900 SW Jackson, Suite 1001, Landon State Ofc Bldg
Topeka, Kansas 66612-1290
Phone (913) 296-1240
Fax (913) 296-1266
EMAIL: Joseph Kroll
Kentucky Division of Licensing and Regulation
Kentucky Cabinet for Human Resources
275 East Main Street, 4E-A
Frankfort, Kentucky 40621-0001
Phone (502) 564-2800
Fax (502) 562-6546
EMail: Rebecca Cecil
Louisiana Health Standards Section
Louisiana Department of Health and Hospitals
PO Box 3767
Baton Rouge, Louisiana 70821-3767
Phone (225) 342-0415
Fax (225) 342-5292
EMail: Lisa M. Deaton, RN
Maine Division of Licensing and Certification
Maine Department of Human Services - BMS
11 State House Station, 35 Anthony Avenue
Augusta, Maine 04333-0011
Phone (207) 624-5443
Fax (207) 624-5378
EMail: Louis Doroqi
Maryland Office of Licensing and Certification Programs
Maryland Department of Health and Mental Hygiene
55 Wade Ave.
Baltimore, Maryland 21228
Phone (410) 402-8001
Fax (410) 402-8215
EMail: Carol Benner
Massachusetts Division of Health Care Quality
Massachusetts Department of Public Health
10 West Street, 5th Floor
Boston, Massachusetts 02111
Phone (617) 753-8100
Fax (617) 753-8125
EMail: Paul Dreyer
Michigan Michigan Department of Consumer & Industry Svcs
Bureau of Health Systems
Division of Health Facility Licensing & Certification
PO Box 30664
G. Mennen Williams Bldg, 525 W Ottawa, 5th Floor
Lansing, Michigan 48909
Phone (517) 241-2626
Fax (517) 241-2629
EMail: Gladys Thomas
Minnesota Facility and Provider Compliance Division
Minnesota Department of Health
PO Box 64900
St Paul, Minnesota 55164-0900
Phone (651) 215-8715
Fax (651) 215-8710
EMAIL: Linda Sutherland
Mississippi Health Facilities Licensure and Certification
Mississippi State Department of Health
PO Box 1700
Jackson, Mississippi 39215-1700
Phone (601) 354-7300
Fax (601) 354-7230
EMail: Vanessa Phipps
Missouri Division of Health Standards and Licensure
Missouri Department of Health
PO Box 570
912 Wildwood Drive
Jefferson City, Missouri 65102-0570
Phone (573) 751-6271
Fax (573) 526-3621
EMAIL: Lois Kollmeyer
Institutional Services, Division of Aging
Missouri Department of Social Services
PO Box 1337
615 Howerton Court
Jefferson City, Missouri 65102-1337
Phone (573) 526-0721
Fax (573) 751-8493
EMail: Bryan Forbis
Montana Quality Assurance, Certification Bureau
Montana Department of Health and Human Services
2401 Colonial Dr., 2nd Floor
PO Box 202953
Helena, Montana 59620-2953
Phone (406) 444-2099
Fax (406) 444-3456
EMail: Temporary until new Bureau Chief 4/10/00
Nebraska Health Facility Licensure and Inspection
Nebraska Department of Health
PO Box 95007
Lincoln, Nebraska 68509-5007
Phone (402) 471-0179
Fax (402) 471-0555
EMail: Helen Meeks
Nevada Bureau of Licensure and Certification/EMS
Nevada Department of Human Resources
1550 E College Parkway, Suite 158
Carson City, Nevada 89710
Phone (702) 687-4475
Fax (702) 687-6588
EMAIL: Richard Panelli
Bureau of Licensure and Certification/EMS
Nevada Department of Human Resources
4220 South Mary Parkway, Suite 810
Las Vegas, Nevada 89119
Phone (702) 486-6815
Fax (702) 486-6520
EMAIL: Lisa Jones
New Hampshire Ofc of Prog Support, Licensing & Regulation Svcs
Health Facilities Administration
New Hampshire Dept of Health & Human Services
129 Pleasant Street, Brown Bldg.
Concord, New Hampshire 03301
Phone (603) 271-4966
Fax (603) 271-5590
EMail: Raymond Rusin
New Jersey Long Term Care Assessment and Survey
Division of Long Term Care Systems Development and Quality
New Jersey State Department of Health & Senior Services
PO 367
Trenton, New Jersey 08625-0367
Phone (609) 633-8980
Fax (609) 633-9060
EMail: Elinor Fritz
Barbara Goldman, Director
Long Term Care Licensing and Certification
Division of Long Term Care Systems
New Jersey Department of Health and Senior Services
PO Box 367
Trenton, New Jersey 08625-0367
Phone (609) 633-9034
email: Barbara Goldman
Beth Jacobs, Acting Director
Inspections, Compliance and Enforcement
Division of Health Care Systems Analysis
New Jersey Department of Health and Senior Services
PO Box 360
Trenton, New Jersey 08625-0360
Phone: 609-341-3005
Fax 609-943-3013
email: Beth Jacob
New Mexico Bureau of Health Facility Licensing and Certification
New Mexico Department of Health
525 Camino de Los Marquez, Suite 2
Santa Fe, New Mexico 87501
Phone (505) 827-4200
Fax (505) 827-4203
EMail: Matthew Gervase
New York Office of Continuing Care
New York State Department of Health
161 Delaware Avenue
Delmar, New York 12054
Phone (518) 474-7055
Fax (518) 478-1014
EMail: LE102
Health Care Standards and Surveillance
New York State Department of Health
Hedley Park Place, 433 River Street, Suite 303
Troy, New York 12180
Phone (518) 402-1045
Fax (518) 402-1042
EMail: WM002
New York State Department of Health
Office of Managed Care
Empire State Plaza, Corning Tower Building
Room 2001
Albany, New York 12237
Phone (518) 474-5737
EMail: EJA
North Carolina Certification Section, Division of Facility Services
North Carolina Department of Human Resources
PO Box 29530
Raleigh, North Carolina 27626-0530
Phone (919) 733-7461
Fax (919) 733-8274
EMail: Stephen White
North Dakota Health Resources Section, Div of Health Facilities
North Dakota Dept of Health & Consolidated Labs
600 East Boulevard Avenue
Bismarck, North Dakota 58505-2352
Phone (701) 328-2352
Fax (701) 328-1890
EMail: Darleen Bartz
Ohio Division of Quality Assurance
Ohio Department of Health
246 N. High Street
Columbus, Ohio 43266-0118
Phone (614) 466-7857
Fax (614) 644-0208
EMail: Rebecca Maust
Oklahoma Special Health Services - 0237
Oklahoma State Department of Health
1000 N.E. Tenth Street
Oklahoma City, Oklahoma 73117-1299
Phone (405) 271-4200
Fax (405) 271-3442
Oregon Health Care Licensure and Certification Section
Oregon Health Department
PO Box 14450
Portland, Oregon 97214-0450
Phone (503) 731-4013
Fax (503) 731-4080
EMail: Kathleen Smail
Client Care Monitoring Unit
Senior and Disabled Services
Oregon Department of Human Resources
500 Summer Street, 2nd Floor
Salem, Oregon 97310-1015
Phone (503) 945-6456
Fax (503) 373-7902
EMail: Dan Barker
Pennsylvania Bureau of Quality Assurance
Pennsylvania Department of Health
P.O. Box 90
Harrisburg, Pennsylvania 17108
Phone (717) 787-8015
Fax (717) 787-1491
Dean F. Glick
Puerto Rico Regulation and Accreditation of Health Facilities
Puerto Rico Department of Health
Ruiz Soler Former Hospital
Bayamon, Puerto Rico 00959
Phone (809) 781-1066
Fax (809) 782-6540
Rhode Island Division of Facilities Regulation
Rhode Island Department of Health
3 Capitol Hill
Providence, Rhode Island 02908-5097
Phone (401) 222-2566
Fax (401) 222-3999
EMail: Facility Regulations
South Carolina Bureau of Certification
SC Department of Health & Environmental Control
2600 Bull Street
Columbia, South Carolina 29201-1708
Phone (803) 737-7205
Fax (803) 737-7292
EMail: Karen Price
South Dakota Office of Health Care Facilities
Licensure and Certification
Health Systems Development and Regulation
South Dakota Department of Health
615 East 4th Street
Pierre, South Dakota 57501-5070
Phone (605) 773-3356
Fax (605) 773-6667
EMail: Joan Bachman
Tennessee Division of Health Care Facilities
Tennessee Department of Health
Cordell Hull Building, 1st Floor
426 5th Avenue North
Nashville, Tennessee 37247-0508
Phone (615) 741-7221
Fax (615) 741-7051
EMail: Katy Gammon
Texas Health Facility Compliance Division
Texas Department of Health
1100 West 49th Street
Austin, Texas 78756
Phone (512) 834-6752
Fax (512) 834-6653
Long Term Care - Regulatory
Texas Department of Human Services
701 West 51st Street, P.O. Box 149030
Austin, Texas 78751
Phone (512) 834-6696
Fax (512) 834-6756
EMail: Jim Lehrman
Utah Medicare/Medicaid Prgm Cert/Resident Assessment
Division of Health Systems Improvement
PO Box 16990
Salt Lake City, Utah 84114-2905
Phone (801) 538-6559
Fax (801) 538-6163
EMail: Allan Elkins
Vermont Division of Licensing and Protection
Vermont Department of Aging and Disabilities
103 South Main Street
Waterbury, Vermont 05671-2306
Phone (802) 241-2345
Fax (802) 241-2358
EMail: Laine Lucenti
Virginia The Center for Quality Health Care Services
and Consumer Protection
Virginia Department of Health
3600 West Broad Street, Suite 216
Richmond, Virginia 23230
Phone (804) 367-2102
Fax (804) 367-2149
EMail: Nancy Hofheimer
Washington Facilities and Services Licensing
PO Box 47852
Olympia, Washington 98504-7852
Phone (360) 705-6652
Fax (360) 705-6654
EMail: Gary Bennett
Residential Care Services
Washington Department of Social & Health Services
PO Box 45600
Olympia, Washington 98504-5600
Phone (360) 493-2560
Fax (360) 438-7903
EMail: Patricia Lashway
West Virginia Office of Health Facility Licensure and Certification
West Virginia Dept of Health and Human Resources
1900 Kanawha Boulevard East, Building 3, Suite 550
Charleston, West Virginia 25304
Phone (304) 558-0050
Fax (304) 558-2515
EMail: John Wilkinson
Wisconsin Bureau of Quality Assurance
Wisconsin Dept of Health and Family Services
PO Box 2969
Madison, Wisconsin 53701-2969
Phone (608) 267-7185
Fax (608) 267-0352
EMail: Susan Schroeder
Support Contact
Phone (608) 266-8847
EMail: Denise LeCaptain
Wyoming Health Facilities Program
Wyoming Department of Health
First Bank Building, 8th Floor
Cheyenne, Wyoming 82002-0480
Phone (307) 777-7121
Fax (307) 777-5970
EMail: Jane Taylor


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