List of State Inspection - Survey Agencies: Licensing and Certification Departments

Hospice Patients Alliance: Consumer Advocates

WHERE TO SEND A COMPLAINT:
DIRECTORY OF STATE ADDRESSES

Note: The U.S. Social Security Act mandates the establishment of minimum health and safety standards as published in Title 42 of the U.S. Code of Federal Regulations (CFR) chapter iv, part 418. The state departments of health, bureaus of licensing, maintain agreements with the U.S. Centers for Medicare Services (CMS), a division of the U.S. Department of Health and Human Services (DHHS).

Sections 1864 and 1874 of the U.S. Social Security Act direct the state agency to determine whether health care entities (including hospices) meet Federal standards for certification. Therefore, the state survey process is designed to ensure Medicare beneficiaries and Medicaid recipients receive quality services as defined by the regulations. States may "survey," or "inspect" a hospice agency as a regularly scheduled inspection, or they may survey the hospice in direct response to a complaint filed by you.

We recommend that you do not call by telephone. Complaints must be put in writing to be effective! Click here for complaint form to use.

If the hospice is "Joint Commission Accredited" by the Joint Commission on Accreditation of Healthcare Organizations (The Joint Commission), then you can also send a complaint to The Joint Commission'S offices at: 1 Renaissance Blvd., Oakbrook Terrace, Illinois 60181. You can also file a complaint with The Joint Commission directly on the Internet by accessing their website at: www.The Joint Commission.org

State Survey Agency Directory

*Click on the First Letter of the State's Name*
A	C	D	F	G	H	I	K	L	M	N	O	P	R	S	T	U	V	W

Please report any changes to Hospice Patients Alliance.

State	State Survey Agency Name & Address	Contact Numbers
Alabama	Division of Licensure and Certification Alabama Department of Public Health PO Box 303017 Montgomery, Alabama 36130-3017	Phone (334) 206-5077 Fax (334) 206-5088 EMail: Elva Goldman
Alaska	Medical Assistance Health Facilities Licensing and Certification 4730 Business Park Boulevard, Suite 18, Bldg H Anchorage, Alaska 99503-7137	Phone (907) 561-8081 Fax (907) 561-3011 EMail: Shelbert Larsen
Arizona	Assurance/Licensure, Health/Child Care Rev Svcs Arizona Department of Health Services 1647 East Morten Avenue, Suite 220 Phoenix, Arizona 85020	Phone (602) 674-4200 Fax (602) 861-0645 EMail: Mary Wiley
Arkansas	Health Facilities Services Arkansas Department of Health Freeway Medical Twr, 5800 W 10th Street, Ste 400 Little Rock, Arkansas 72204	Phone (501) 661-2201 Fax (501) 661-2165 EMail: Renee Mallory
Arkansas	Office of Long Term Care, Medical Services Arkansas Department of Human Services PO Box 8059, Slot #402 Little Rock, Arkansas 72203-8059	Phone (501) 682-8486 Fax (501) 682-6171 EMail: Carol Shockley
California	Licensing and Certification Division California Department of Health Services PO Box 942732, 1800 3rd Street, Suite 210 Sacramento, California 94234-7320	Phone (916) 440-7360 Fax (916) 445-6979 Diane Schaffer Fax (916) 445-6979
Colorado	Health Facilities Division, Building A, 2nd Floor Colorado Dept of Public Health & Environment 4300 Cherry Creek Drive, South Denver, Colorado 80222-1530	Phone (303) 692-2904 Toll free (800) 886-7689 x 2904 Fax (303) 753-6214 EMail: hfdintake@cdphe.state.co.us
Connecticut	Division of Health Systems Regulation Connecticut Department of Public Health 410 Capitol Avenue, MS#12HSR Hartford, Connecticut 06134-0308	Phone (860) 509-7400 Fax (860) 509-7543 Cynthia Denne
Delaware	Office of Health Facilities Licensing and Certification 2055 Limestone Road, Suite 200 Wilmington, Delaware 19808	Phone (302) 995-8521 Fax (302) 995-8529 EMail: Use the contact us link at Delaware's website
District of Columbia	Health Regulation Administration 825 North Capitol St. NE Washington, DC 20002	Phone (202) 442-5888 Fax (202) 442-9430 EMail: Denise S. Pope, RN, MSN
Florida	Division of Health Quality Assurance Agency for Health Care Administration 2727 Mahan Drive, Room 200 Tallahassee, Florida 32308-5403	Phone (850) 487-2527 Fax (850) 487-6240 EMail: Pete J. Buigas
Georgia	Office of Regulatory Services Georgia Department of Human Resources 2 Peachtree Street NW, 21 st Floor, Suite 21-325 Atlanta, Georgia 30303-3167	Phone (404) 657-5700 Fax (404) 657-5708 EMail: Martin Rotter
Hawaii	Hawaii State Department of Health Office of Health Care Assurance 601 Kamokila Blvd. Room 395 Kapolei, Hawaii 96707	Gerald Chung Phone (808) 692-7420 Fax (808) 692-7447 EMail: HMFBMED
Idaho	Bureau of Facility Standards, Division of Medicaid Idaho Department of Health and Welfare 450 West State Street, 3rd Floor Boise, Idaho 83720-0036	Phone (208) 334-1864 Fax (208) 332-1888 EMail: Loreha Todd
Idaho	Laboratory Improvement Section, Division of Health Idaho Department of Health and Welfare 2220 Old Penitentiary Road Boise, Idaho 83712-8299	Phone (208) 334-2235 x245 Fax (208) 334-2382 EMail: D. Eisentrager
Illinois	Office of Health Care Regulation Illinois Department of Public Health 525 West Jefferson Street, 5th Floor Springfield, Illinois 62761	Phone (217) 782-2913 Fax (217) 524-6292 EMail: William Bell
Indiana	Health Care Regulatory Services Commission Indiana State Department of Health 2 North Meridian Street, Section 3B Indianapolis, Indiana 46204	Phone (317) 233-7022 Fax (317) 233-7053 Gerald Coleman
Iowa	Health Facilities Division Iowa Department of Inspections and Appeals 3rd Floor, Lucas State Office Building Des Moines, Iowa 50319-0083	Phone (515) 281-4233 Fax (515) 242-5022 EMail: Marvin Tooman
Kansas	Bureau of Health Facility Regulation, Div of Health Kansas Department of Health and Environment 900 SW Jackson, Suite 1001, Landon State Ofc Bldg Topeka, Kansas 66612-1290	Phone (913) 296-1240 Fax (913) 296-1266 EMAIL: Joseph Kroll
Kentucky	Division of Licensing and Regulation Kentucky Cabinet for Human Resources 275 East Main Street, 4E-A Frankfort, Kentucky 40621-0001	Phone (502) 564-2800 Fax (502) 562-6546 EMail: Rebecca Cecil
Louisiana	Health Standards Section Louisiana Department of Health and Hospitals PO Box 3767 Baton Rouge, Louisiana 70821-3767	Phone (225) 342-0415 Fax (225) 342-5292 EMail: Lisa M. Deaton, RN
Maine	Division of Licensing and Certification Maine Department of Human Services - BMS 11 State House Station, 35 Anthony Avenue Augusta, Maine 04333-0011	Phone (207) 624-5443 Fax (207) 624-5378 EMail: Louis Doroqi
Maryland	Office of Licensing and Certification Programs Maryland Department of Health and Mental Hygiene 55 Wade Ave. Baltimore, Maryland 21228	Phone (410) 402-8001 Fax (410) 402-8215 EMail: Carol Benner
Massachusetts	Division of Health Care Quality Massachusetts Department of Public Health 10 West Street, 5th Floor Boston, Massachusetts 02111	Phone (617) 753-8100 Fax (617) 753-8125 EMail: Paul Dreyer
Michigan	Michigan Department of Consumer & Industry Svcs Bureau of Health Systems Division of Health Facility Licensing & Certification PO Box 30664 G. Mennen Williams Bldg, 525 W Ottawa, 5th Floor Lansing, Michigan 48909	Phone (517) 241-2626 Fax (517) 241-2629 EMail: Gladys Thomas
Minnesota	Facility and Provider Compliance Division Minnesota Department of Health PO Box 64900 St Paul, Minnesota 55164-0900	Phone (651) 215-8715 Fax (651) 215-8710 EMAIL: Linda Sutherland
Mississippi	Health Facilities Licensure and Certification Mississippi State Department of Health PO Box 1700 Jackson, Mississippi 39215-1700	Phone (601) 354-7300 Fax (601) 354-7230 EMail: Vanessa Phipps
Missouri	Division of Health Standards and Licensure Missouri Department of Health PO Box 570 912 Wildwood Drive Jefferson City, Missouri 65102-0570	Phone (573) 751-6271 Fax (573) 526-3621 EMAIL: Lois Kollmeyer
Missouri	Institutional Services, Division of Aging Missouri Department of Social Services PO Box 1337 615 Howerton Court Jefferson City, Missouri 65102-1337	Phone (573) 526-0721 Fax (573) 751-8493 EMail: Bryan Forbis
Montana	Quality Assurance, Certification Bureau Montana Department of Health and Human Services 2401 Colonial Dr., 2nd Floor PO Box 202953 Helena, Montana 59620-2953	Phone (406) 444-2099 Fax (406) 444-3456 EMail: Temporary until new Bureau Chief 4/10/00
Nebraska	Health Facility Licensure and Inspection Nebraska Department of Health PO Box 95007 Lincoln, Nebraska 68509-5007	Phone (402) 471-0179 Fax (402) 471-0555 EMail: Helen Meeks
Nevada	Bureau of Licensure and Certification/EMS Nevada Department of Human Resources 1550 E College Parkway, Suite 158 Carson City, Nevada 89710	Phone (702) 687-4475 Fax (702) 687-6588 EMAIL: Richard Panelli
Nevada	Bureau of Licensure and Certification/EMS Nevada Department of Human Resources 4220 South Mary Parkway, Suite 810 Las Vegas, Nevada 89119	Phone (702) 486-6815 Fax (702) 486-6520 EMAIL: Lisa Jones
New Hampshire	Ofc of Prog Support, Licensing & Regulation Svcs Health Facilities Administration New Hampshire Dept of Health & Human Services 129 Pleasant Street, Brown Bldg. Concord, New Hampshire 03301	Phone (603) 271-4966 Fax (603) 271-5590 EMail: Raymond Rusin
New Jersey	Long Term Care Assessment and Survey Division of Long Term Care Systems Development and Quality New Jersey State Department of Health & Senior Services PO 367 Trenton, New Jersey 08625-0367	Phone (609) 633-8980 Fax (609) 633-9060 EMail: Elinor Fritz
	Barbara Goldman, Director Long Term Care Licensing and Certification Division of Long Term Care Systems New Jersey Department of Health and Senior Services PO Box 367 Trenton, New Jersey 08625-0367	Phone (609) 633-9034 email: Barbara Goldman
	Beth Jacobs, Acting Director Inspections, Compliance and Enforcement Division of Health Care Systems Analysis New Jersey Department of Health and Senior Services PO Box 360 Trenton, New Jersey 08625-0360	Phone: 609-341-3005 Fax 609-943-3013 email: Beth Jacob
New Mexico	Bureau of Health Facility Licensing and Certification New Mexico Department of Health 525 Camino de Los Marquez, Suite 2 Santa Fe, New Mexico 87501	Phone (505) 827-4200 Fax (505) 827-4203 EMail: Matthew Gervase
New York	Office of Continuing Care New York State Department of Health 161 Delaware Avenue Delmar, New York 12054	Phone (518) 474-7055 Fax (518) 478-1014 EMail: LE102
	Health Care Standards and Surveillance New York State Department of Health Hedley Park Place, 433 River Street, Suite 303 Troy, New York 12180	Phone (518) 402-1045 Fax (518) 402-1042 EMail: WM002
	New York State Department of Health Office of Managed Care Empire State Plaza, Corning Tower Building Room 2001 Albany, New York 12237	Phone (518) 474-5737 EMail: EJA
North Carolina	Certification Section, Division of Facility Services North Carolina Department of Human Resources PO Box 29530 Raleigh, North Carolina 27626-0530	Phone (919) 733-7461 Fax (919) 733-8274 EMail: Stephen White
North Dakota	Health Resources Section, Div of Health Facilities North Dakota Dept of Health & Consolidated Labs 600 East Boulevard Avenue Bismarck, North Dakota 58505-2352	Phone (701) 328-2352 Fax (701) 328-1890 EMail: Darleen Bartz
Ohio	Division of Quality Assurance Ohio Department of Health 246 N. High Street Columbus, Ohio 43266-0118	Phone (614) 466-7857 Fax (614) 644-0208 EMail: Rebecca Maust
Oklahoma	Special Health Services - 0237 Oklahoma State Department of Health 1000 N.E. Tenth Street Oklahoma City, Oklahoma 73117-1299	Phone (405) 271-4200 Fax (405) 271-3442
Oregon	Health Care Licensure and Certification Section Oregon Health Department PO Box 14450 Portland, Oregon 97214-0450	Phone (503) 731-4013 Fax (503) 731-4080 EMail: Kathleen Smail
Oregon	Client Care Monitoring Unit Senior and Disabled Services Oregon Department of Human Resources 500 Summer Street, 2nd Floor Salem, Oregon 97310-1015	Phone (503) 945-6456 Fax (503) 373-7902 EMail: Dan Barker
Pennsylvania	Bureau of Quality Assurance Pennsylvania Department of Health P.O. Box 90 Harrisburg, Pennsylvania 17108	Phone (717) 787-8015 Fax (717) 787-1491 Dean F. Glick
Puerto Rico	Regulation and Accreditation of Health Facilities Puerto Rico Department of Health Ruiz Soler Former Hospital Bayamon, Puerto Rico 00959	Phone (809) 781-1066 Fax (809) 782-6540
Rhode Island	Division of Facilities Regulation Rhode Island Department of Health 3 Capitol Hill Providence, Rhode Island 02908-5097	Phone (401) 222-2566 Fax (401) 222-3999 EMail: Facility Regulations
South Carolina	Bureau of Certification SC Department of Health & Environmental Control 2600 Bull Street Columbia, South Carolina 29201-1708	Phone (803) 737-7205 Fax (803) 737-7292 EMail: Karen Price
South Dakota	Office of Health Care Facilities Licensure and Certification Health Systems Development and Regulation South Dakota Department of Health 615 East 4th Street Pierre, South Dakota 57501-5070	Phone (605) 773-3356 Fax (605) 773-6667 EMail: Joan Bachman
Tennessee	Division of Health Care Facilities Tennessee Department of Health Cordell Hull Building, 1st Floor 426 5th Avenue North Nashville, Tennessee 37247-0508	Phone (615) 741-7221 Fax (615) 741-7051 EMail: Katy Gammon
Texas	Health Facility Compliance Division Texas Department of Health 1100 West 49th Street Austin, Texas 78756	Phone (512) 834-6752 Fax (512) 834-6653
Texas	Long Term Care - Regulatory Texas Department of Human Services 701 West 51st Street, P.O. Box 149030 Austin, Texas 78751	Phone (512) 834-6696 Fax (512) 834-6756 EMail: Jim Lehrman
Utah	Medicare/Medicaid Prgm Cert/Resident Assessment Division of Health Systems Improvement PO Box 16990 Salt Lake City, Utah 84114-2905	Phone (801) 538-6559 Fax (801) 538-6163 EMail: Allan Elkins
Vermont	Division of Licensing and Protection Vermont Department of Aging and Disabilities 103 South Main Street Waterbury, Vermont 05671-2306	Phone (802) 241-2345 Fax (802) 241-2358 EMail: Laine Lucenti
Virginia	The Center for Quality Health Care Services and Consumer Protection Virginia Department of Health 3600 West Broad Street, Suite 216 Richmond, Virginia 23230	Phone (804) 367-2102 Fax (804) 367-2149 EMail: Nancy Hofheimer
Washington	Facilities and Services Licensing PO Box 47852 Olympia, Washington 98504-7852	Phone (360) 705-6652 Fax (360) 705-6654 EMail: Gary Bennett
Washington	Residential Care Services Washington Department of Social & Health Services PO Box 45600 Olympia, Washington 98504-5600	Phone (360) 493-2560 Fax (360) 438-7903 EMail: Patricia Lashway
West Virginia	Office of Health Facility Licensure and Certification West Virginia Dept of Health and Human Resources 1900 Kanawha Boulevard East, Building 3, Suite 550 Charleston, West Virginia 25304	Phone (304) 558-0050 Fax (304) 558-2515 EMail: John Wilkinson
Wisconsin	Bureau of Quality Assurance Wisconsin Dept of Health and Family Services PO Box 2969 Madison, Wisconsin 53701-2969	Phone (608) 267-7185 Fax (608) 267-0352 EMail: Susan Schroeder Support Contact Phone (608) 266-8847 EMail: Denise LeCaptain
Wyoming	Health Facilities Program Wyoming Department of Health First Bank Building, 8th Floor Cheyenne, Wyoming 82002-0480	Phone (307) 777-7121 Fax (307) 777-5970 EMail: Jane Taylor

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WHERE TO SEND A COMPLAINT: DIRECTORY OF STATE ADDRESSES

State Survey Agency Directory

WHERE TO SEND A COMPLAINT:
DIRECTORY OF STATE ADDRESSES