Hospice Patients Alliance: Consumer Advocacy


Checking Up On or Filing Complaints About Nurses

When utilizing services from nurses, whether in hospice or elsewhere, you may wish to find out what kind of record the nurse has. While settlements with insurance companies do not necessarily reflect the real character of a nurse's practice, disciplinary actions taken by a state nursing board may be taken quite seriously. Settlements to resolve malpractice claims may be done at the insistence of a nurse's insurance carrier and may not reflect wrongdoing at all, because insurance companies will pressure a nurse to settle, if the cost of settling is less than the cost of going to trial. Nurses are not pleased with this practice, but it is what insurance companies often do, even when the nurse is completely innocent of any wrongdoing.

You may wish to check on a nurse's record or file a complaint with a state nursing board. If you experience very serious problems with a nurse's treatment of your loved one, you should consult an attorney who specializes in nursing cases and file a complaint with the state nursing board that reviews such cases. We provide addresses of state nursing boards below. Problems that are not that serious can be handled by speaking with the nurse directly and providing feedback as to the care given.






Alabama Board of Nursing?
770 Washington Avenue
RSA Plaza, Ste 250
Montgomery,?AL?36130-3900
Phone: (334) 242-4060
FAX: (334) 242-4360
Contact Person: N. Genell?Lee, MSN, JD, RN, Executive Officer
Web Site: http://www.abn.state.al.us/??

Alaska Board of Nursing
Dept. of Comm. & Econ. Development
Div. of Occupational Licensing
3601 C Street, Suite 722
Anchorage,?AK?99503
Phone: (907) 269-8161
FAX: (907) 269-8196
Contact Person: Dorothy?Fulton, MA, RN, Executive Director
Web Site: http://www.dced.state.ak.us/occ/pnur.htm??

American Samoa Health Services
Services Regulatory Board
LBJ Tropical Medical Center?
Pago Pago,?AS?96799
Phone: (684) 633-1222
FAX: (684) 633-1869
Contact Person: Etenauga?Lutu, RN, Executive Secretary

Arizona State Board of Nursing?
1651 E. Morten Avenue, Suite 210?
Phoenix,?AZ?85020
Phone: (602) 331-8111
FAX: (602) 906-9365
Contact Person: Joey?Ridenour, MN, RN, Executive Director
Web Site: www.azbn.gov/??

Arkansas State Board of Nursing?
University Tower Building
1123 S. University, Suite 800
Little Rock,?AR?72204-1619
Phone: (501) 686-2700
FAX: (501) 686-2714
Contact Person: Faith?Fields, MSN, RN, Executive Director
Web Site: http://www.state.ar.us/nurse??

California Board of Registered Nursing?
400 R St., Ste. 4030?
Sacramento,?CA?95814-6239
Phone: (916) 322-3350
FAX: (916) 327-4402
Contact Person: Ruth Ann?Terry, MPH, RN, Executive Officer
Web Site: http://www.rn.ca.gov/??

California Board of Vocational Nurse
and Psychiatric Technician Examiners
2535 Capitol Oaks Drive, Suite 205?
Sacramento,?CA?95833
Phone: (916) 263-7800
FAX: (916) 263-7859
Contact Person: Teresa?Bello-Jones, J.D., M.S.N, R.N., Executive Officer
Web Site: http://www.bvnpt.ca.gov/??

Colorado Board of Nursing?
1560 Broadway, Suite 880?
Denver,?CO?80202
Phone: (303) 894-2430
FAX: (303) 894-2821
Contact Person: Patricia?Uris, PhD, RN, Program Administrator
Web Site: http://www.dora.state.co.us/nursing/??

Connecticut Board of Examiners for Nursing
Division of Health Systems Regulation
410 Capitol Avenue, MS# 12HSR
P.O. Box 340308
Hartford,?CT?06134-0328
Phone: (860) 509-7624
FAX: (860) 509-7553
Contact Person: Wendy?Furniss, MS, RNC, Public Health Services Manager
Web Site: http://www.state.ct.us/dph/??

Delaware Board of Nursing?
861 Silver Lake Blvd
Cannon Building, Suite 203
Dover,?DE?19904
Phone: (302) 739-4522
FAX: (302) 739-2711
Contact Person: Iva?Boardman, MSN, RN, Executive Director

District of Columbia Board of Nursing
Department of Health
825 N. Capitol Street, N.E., 2nd Floor
Room 2224
Washington,?DC?20002
Phone: (202) 442-4778
FAX: (202) 442-9431
Contact Person: Denise?Pope, MSN, RN, Acting Executive Officer

Florida Board of Nursing?
4080 Woodcock Drive, Suite 202?
Jacksonville,?FL?32207
Phone: (904) 858-6940
FAX: (904) 858-6964
Contact Person: Ruth R.?Stiehl, PhD., MN, MA, BS, RN, Executive Director
Web Site: http://www.doh.state.fl.us/mqa/nursing/rnhome.htm??

Georgia State Board of Licensed
Practical Nurses
237 Coliseum Drive?
Macon,?GA?31217-3858
Phone: (912) 207-1300
FAX: (912) 207-1633
Contact Person: Jacqueline?Hightower, JD, Executive Director
Web Site: http://www.sos.state.ga.us/ebd-lpn/??

Georgia Board of Nursing?
237 Coliseum Drive?
Macon,?GA?31217-3858
Phone: (912) 207-1640
FAX: (912) 207-1660
Contact Person: Shirley?Camp, BSN, JD, RN, Executive Director
Web Site: http://www.sos.state.ga.us/ebd-rn/??

Guam Board of Nurse Examiners?
P.O. Box 2816
1304 East Sunset Boulevard
Barrgada,?GU?96913
Phone: (671) 475-0251
FAX: (671) 477-4733
Contact Person: Margarita?Bautista-Gay, RN, BSN, MN, Chairperson & Acting Executive Director

Hawaii Board of Nursing
Professional & Vocational Licensing Division
P.O. Box 3469?
Honolulu,?HI?96801
Phone: (808) 586-3000
FAX: (808) 586-2689
Contact Person: Kathleen?Yokouchi?, Executive Officer
Web Site: http://www.state.hi.us/dcca/pvloffline/??

Idaho Board of Nursing?
280 N. 8th Street, Suite 210
P.O. Box 83720
Boise,?ID?83720
Phone: (208) 334-3110
FAX: (208) 334-3262
Contact Person: Sandra?Evans, MA,Ed., RN, Executive Director
Web Site: http://www.state.id.us/ibn/ibnhome.htm??

Illinois Department of Professional Regulation?
James R. Thompson Center
100 West Randolph, Suite 9-300
Chicago,?IL?60601
Phone: (312) 814-2715
FAX: (312) 814-3145
Contact Person: Jacqueline?Waggoner, MSN, RN, Nursing Act Coordinator
Web Site: http://www.dpr.state.il.us/??

Indiana State Board of Nursing?
Health Professions Bureau
402 W. Washington Street, Room W041
Indianapolis,?IN?46204
Phone: (317) 232-2960
FAX: (317) 233-4236
Contact Person: Kristen?Burch?, Dir. Of Nursing of IN BON
Web Site: http://www.state.in.us/hbp/isbn/??

Iowa Board of Nursing
RiverPoint Business Park
400 S.W. 8th Street
Suite B
Des Moines,?IA?50309-4685
Phone: (515) 281-3255
FAX: (515) 281-4825
Contact Person: Lorinda?Inman, MSN, RN, Executive Director
Web Site: http://www.state.ia.us/government/nursing/??

Kansas State Board of Nursing?
Landon State Office Building
900 S.W. Jackson, Suite 551-S
Topeka,?KS?66612
Phone: (785) 296-4929
FAX: (785) 296-3929
Contact Person: Mary?Blubaugh, MSN, RN, Executive Administrator
Web Site: http://www.ksbn.org??

Kentucky Board of Nursing?
312 Whittington Parkway, Suite 300?
Louisville,?KY?40222
Phone: (502) 329-7000
FAX: (502) 329-7011
Contact Person: Sharon?Weisenbeck, MS, RN, Executive Director
Web Site: http://www.kbn.state.ky.us/??

Louisiana State Board of Practical
Nurse Examiners
3421 N. Causeway Boulevard, Suite 203?
Metairie,?LA?70002
Phone: (504) 838-5791
FAX: (504) 838-5279
Contact Person: Claire?Glaviano, BSN, MN, RN, Executive Director
Web Site: www.lsbpne.com??

Louisiana State Board of Nursing?
3510 N. Causeway Boulevard, Suite 501?
Metairie,?LA?70003
Phone: (504) 838-5332
FAX: (504) 838-5349
Contact Person: Barbara?Morvant, MN, RN, Executive Director
Web Site: http://www.lsbn.state.la.us/??

Maine State Board of Nursing?
158 State House Station?
Augusta,?ME?04333
Phone: (207) 287-1133
FAX: (207) 287-1149
Contact Person: Myra?Broadway, JD, MS, RN, Executive Director
Web Site: http://www.state.me.us/nursingbd/??

Maryland Board of Nursing?
4140 Patterson Avenue?
Baltimore,?MD?21215
Phone: (410) 585-1900
FAX: (410) 358-3530
Contact Person: Donna?Dorsey, MS, RN, Executive Director
Web Site: http://dhmh1d.dhmh.state.md.us/mbn/??

Massachusetts Board of Registration
in Nursing
Commonwealth of Massachusetts
239 Causeway Street
Boston,?MA?02114
Phone: (617) 727-9961
FAX: (617) 727-1630
Contact Person: Theresa?Bonanno, MSN, RN, Executive Director
Web Site: http://www.state.ma.us/reg/boards/rn/??

Michigan CIS/Office of Health Services?
Ottawa Towers North
611 W. Ottawa, 4th Floor
Lansing,?MI?48933
Phone: (517) 373-9102
FAX: (517) 373-2179
Contact Person: Cathy?Seyka?, Licensure Manager
Web Site: http://www.cis.state.mi.us/bhser/genover.htm??

Minnesota Board of Nursing?
2829 University Avenue SE
Suite 500
Minneapolis,?MN?55414
Phone: (612) 617-2270
FAX: (612) 617-2190
Contact Person: Shirley?Brekken, MS, RN, Executive Director
Web Site: http://www.nursingboard.state.mn.us/??

Mississippi Board of Nursing?
1935 Lakeland Drive, Suite B?
Jackson,?MS?39216-5014
Phone: (601) 987-4188
FAX: (601) 364-2352
Contact Person: Marcia?Rachel, PhD, RN, Executive Director
Web Site: http://www.msbn.state.ms.us/webtest??

Missouri State Board of Nursing
3605 Missouri Blvd.
?
P.O. Box 656
Jefferson City,?MO?65102-0656
Phone: (573) 751-0681
FAX: (573) 751-0075
Contact Person: Calvina?Thomas, PhD, RN, Executive Director
Web Site: http://pr.mo.gov/nursing.asp??

Montana State Board of Nursing?
301 South Park?
Helena,?MT?59620-0513
Phone: (406) 444-2071
FAX: (406) 841-2343
Contact Person: Barbara?Swehla, MN, RN, Executive Director
Web Site: http://www.com.state.mt.us/License/POL/index.htm??

Commonwealth Board of Nurse Examiners
Capitol Hill
Building 1336?
Saipan,?MP?96950
Phone: (670) 664-4810
FAX: (670) 664-4813
Contact Person: Elizabeth?Torres-Untalan, RN, Chairperson

Nebraska Health and Human Services System
Dept. of Regulation & Licensure, Nursing Section
301 Centennial Mall South?
Lincoln,?NE?68509-4986
Phone: (402) 471-4376
FAX: (402) 471-3577
Contact Person: Charlene?Kelly, PhD, RN, Executive Director
Web Site: http://www.hhs.state.ne.us/crl/nns.htm??

Nevada State Board of Nursing?
1755 East Plumb Lane
Suite 260
Reno,?NV?89502
Phone: (775) 688-2620
FAX: (775) 688-2628
Contact Person: Kathy?Apple, MS, RN, Executive Director
Web Site: http://www.nursingboard.state.nv.us??

New Hampshire Board of Nursing?
P.O. Box 3898
78 Regional Drive, BLDG B
Concord,?NH?03302
Phone: (603) 271-2323
FAX: (603) 271-6605
Contact Person: Cynthia?Gray, MBA, BS, RN, CPN, Executive Director
Web Site: http://www.state.nh.us/nursing/??

New Jersey Board of Nursing?
P.O. Box 45010
124 Halsey Street, 6th Floor
Newark,?NJ?07101
Phone: (973) 504-6586
FAX: (973) 648-3481
Contact Person: Patricia?Lynch Polansky, MS, RN, Executive Director
Web Site: http://www.state.nj.us/lps/ca/medical.htm??

New Mexico Board of Nursing?
4206 Louisiana Boulevard, NE
Suite A
Albuquerque,?NM?87109
Phone: (505) 841-8340
FAX: (505) 841-8347
Contact Person: Debra?Brady, PhD, RN, Executive Director
Web Site: http://www.state.nm.us/clients/nursing??

New York State Board of Nursing
Education Bldg.
89 Washington Avenue
2nd Floor West Wing
Albany,?NY?12234
Phone: (518) 473-6999
FAX: (518) 474-3706
Contact Person: Barbara?Zittel, PhD, RN, Temporary Acting EO
Web Site: http://www.nysed.gov/prof/nurse.htm??

North Carolina Board of Nursing?
3724 National Drive, Suite 201?
Raleigh,?NC?27612
Phone: (919) 782-3211
FAX: (919) 781-9461
Contact Person: Polly?Johnson, MSN, RN, Executive Director
Web Site: http://www.ncbon.com/??

North Dakota Board of Nursing?
919 South 7th Street, Suite 504?
Bismark,?ND?58504
Phone: (701) 328-9777
FAX: (701) 328-9785
Contact Person: Constance?Kalanek, PhD, RN, Executive Director
Web Site: http://www.ndbon.org/??

Ohio Board of Nursing?
17 South High Street, Suite 400?
Columbus,?OH?43215-3413
Phone: (614) 466-3947
FAX: (614) 466-0388
Contact Person: Dorothy?Fiorino, MS, RN, Executive Director
Web Site: http://www.state.oh.us/nur/??

Oklahoma Board of Nursing?
2915 N. Classen Boulevard, Suite 524?
Oklahoma City,?OK?73106
Phone: (405) 962-1800
FAX: (405) 962-1821
Contact Person: Kimberly?Glazier, M.Ed., RN, Executive Director

Oregon State Board of Nursing?
800 NE Oregon Street, Box 25
Suite 465
Portland,?OR?97232
Phone: (503) 731-4745
FAX: (503) 731-4755
Contact Person: Joan?Bouchard, MN, RN, Executive Director
Web Site: http://www.osbn.state.or.us/??

Pennsylvania State Board of Nursing?
?
124 Pine Street
Harrisburg,?PA?17101
Phone: (717) 783-7142
FAX: (717) 783-0822
Contact Person: Miriam?Limo, MS, MSN, RN, Executive Secretary
Web Site: http://www.dos.state.pa.us/bpoa/nurbd/mainpage.htm??

Commonwealth of Puerto Rico
Board of Nurse Examiners
800 Roberto H. Todd Avenue
Room 202, Stop 18
Santurce,?PR?00908
Phone: (787) 725-8161
FAX: (787) 725-7903
Contact Person: Beverly?Davila Morales?, Executive Director

Rhode Island Board of Nurse
Registration and Nursing Education
105 Cannon Building
Three Capitol Hill
Providence,?RI?02908
Phone: (401) 222-5700
FAX: (401) 222-3352
Contact Person: Charles?Alexandre, MSN, RN, Executive Officer
Web Site: http://www.health.state.ri.us??

South Carolina State Board of Nursing?
110 Centerview Drive
Suite 202
Columbia,?SC?29210
Phone: (803) 896-4550
FAX: (803) 896-4525
Contact Person: Martha?Bursinger, RN, MSN, Executive Director
Web Site: http://www.llr.state.sc.us/pol/nursing??

South Dakota Board of Nursing?
4300 South Louise Ave., Suite C-1?
Sioux Falls,?SD?57106-3124
Phone: (605) 362-2760
FAX: (605) 362-2768
Contact Person: Diana?Vander Woude, MS, RN, Executive Secretary
Web Site: http://www.state.sd.us/dcr/nursing/??

Tennessee State Board of Nursing?
426 Fifth Avenue North
1st Floor - Cordell Hull Building
Nashville,?TN?37247
Phone: (615) 532-5166
FAX: (615) 741-7899
Contact Person: Elizabeth?Lund, MSN, RN, Executive Director
Web Site: http://170.142.76.180/bmf-bin/BMFproflist.pl??

Texas Board of Nurse Examiners?
333 Guadalupe, Suite 3-460?
Austin,?TX?78701
Phone: (512) 305-7400
FAX: (512) 305-7401
Contact Person: Katherine?Thomas, MN, RN, Executive Director
Web Site: http://www.bne.state.tx.us/??

Texas Board of Vocational Nurse Examiners?
William P. Hobby Building, Tower 3
333 Guadalupe Street, Suite 3-400
Austin,?TX?78701
Phone: (512) 305-8100
FAX: (512) 305-8101
Contact Person: Mary?Strange, RN, Executive Director
Web Site: http://www.bvne.state.tx.us/??

Utah State Board of Nursing
Heber M. Wells Bldg., 4th Floor
160 East 300 South?
Salt Lake City,?UT?84111
Phone: (801) 530-6628
FAX: (801) 530-6511
Contact Person: Laura?Poe, MS, RN, Executive Administrator
Web Site: http://www.commerce.state.ut.us/??

Vermont State Board of Nursing?
109 State Street?
Montpelier,?VT?05609-1106
Phone: (802) 828-2396
FAX: (802) 828-2484
Contact Person: Anita?Ristau, MS, RN, Executive Director
Web Site: http://vtprofessionals.org/nurses/??

Virgin Islands Board of Nurse Licensure?
Veterans Drive Station?
St. Thomas,?VI?00803
Phone: (340) 776-7397
FAX: (340) 777-4003
Contact Person: Winifred?Garfield, CRNA, RN, Executive Secretary

Virginia Board of Nursing?
6606 W. Broad Street, 4th Floor?
Richmond,?VA?23230
Phone: (804) 662-9909
FAX: (804) 662-9512
Contact Person: Nancy?Durrett, MSN, RN, Executive Director
Web Site: http://www.dhp.state.va.us/??

Washington State Nursing Care Quality
Assurance Commission
Department of Health
1300 Quince Street SE
Olympia,?WA?98504-7864
Phone: (360) 236-4740
FAX: (360) 236-4738
Contact Person: Paula?Meyer, MSN, RN, Executive Director
Web Site: http://www.doh.wa.gov/nursing/??

West Virginia Board of Examiners
for Licensed Practical Nurses
101 Dee Drive?
Charleston,?WV?25311
Phone: (304) 558-3572
FAX: (304) 558-4367
Contact Person: Nancy?Wilson, RN, Executive Secretary
Web Site: http://www.lpnboard.state.wv.us/??

West Virginia Board of Examiners
for Registered Professional Nurses
101 Dee Drive?
Charleston,?WV?25311
Phone: (304) 558-3596
FAX: (304) 558-3666
Contact Person: Laura?Rhodes, MSN, RN, Executive Director
Web Site: http://www.state.wv.us/nurses/rn/??

Wisconsin Department of Regulation
and Licensing
1400 E. Washington Avenue
P.O. Box 8935
Madison,?WI?53708
Phone: (608) 266-0145
FAX: (608) 261-7083
Contact Person: Kimberly?Nania?, Director, Bureau of Health Service Professions
Web Site: http://www.drl.state.wi.us/??

Wyoming State Board of Nursing?
2020 Carey Avenue, Suite 110?
Cheyenne,?WY?82002
Phone: (307) 777-7601
FAX: (307) 777-3519
Contact Person: Cheryl Lynn?Koski, MS, RN, CS, Executive Director
Web Site: http://nursing.state.wy.us/??






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