Hospice Patients Alliance: Consumer Advocacy

Checking Up On or Filing Complaints About Nurses

When utilizing services from nurses, whether in hospice or elsewhere, you may wish to find out what kind of record the nurse has. While settlements with insurance companies do not necessarily reflect the real character of a nurse's practice, disciplinary actions taken by a state nursing board may be taken quite seriously. Settlements to resolve malpractice claims may be done at the insistence of a nurse's insurance carrier and may not reflect wrongdoing at all, because insurance companies will pressure a nurse to settle, if the cost of settling is less than the cost of going to trial. Nurses are not pleased with this practice, but it is what insurance companies often do, even when the nurse is completely innocent of any wrongdoing.

You may wish to check on a nurse's record or file a complaint with a state nursing board. If you experience very serious problems with a nurse's treatment of your loved one, you should consult an attorney who specializes in nursing cases and file a complaint with the state nursing board that reviews such cases. We provide addresses of state nursing boards below. Problems that are not that serious can be handled by speaking with the nurse directly and providing feedback as to the care given.

Alabama Board of Nursing 
770 Washington Avenue
RSA Plaza, Ste 250
Montgomery, AL 36130-3900
Phone: (334) 242-4060
FAX: (334) 242-4360
Contact Person: N. Genell Lee, MSN, JD, RN, Executive Officer
Web Site: http://www.abn.state.al.us/  

Alaska Board of Nursing
Dept. of Comm. & Econ. Development
Div. of Occupational Licensing
3601 C Street, Suite 722
Anchorage, AK 99503
Phone: (907) 269-8161
FAX: (907) 269-8196
Contact Person: Dorothy Fulton, MA, RN, Executive Director
Web Site: http://www.dced.state.ak.us/occ/pnur.htm  

American Samoa Health Services
Services Regulatory Board
LBJ Tropical Medical Center 
Pago Pago, AS 96799
Phone: (684) 633-1222
FAX: (684) 633-1869
Contact Person: Etenauga Lutu, RN, Executive Secretary

Arizona State Board of Nursing 
1651 E. Morten Avenue, Suite 210 
Phoenix, AZ 85020
Phone: (602) 331-8111
FAX: (602) 906-9365
Contact Person: Joey Ridenour, MN, RN, Executive Director
Web Site: www.azbn.gov/  

Arkansas State Board of Nursing 
University Tower Building
1123 S. University, Suite 800
Little Rock, AR 72204-1619
Phone: (501) 686-2700
FAX: (501) 686-2714
Contact Person: Faith Fields, MSN, RN, Executive Director
Web Site: http://www.state.ar.us/nurse  

California Board of Registered Nursing 
400 R St., Ste. 4030 
Sacramento, CA 95814-6239
Phone: (916) 322-3350
FAX: (916) 327-4402
Contact Person: Ruth Ann Terry, MPH, RN, Executive Officer
Web Site: http://www.rn.ca.gov/  

California Board of Vocational Nurse
and Psychiatric Technician Examiners
2535 Capitol Oaks Drive, Suite 205 
Sacramento, CA 95833
Phone: (916) 263-7800
FAX: (916) 263-7859
Contact Person: Teresa Bello-Jones, J.D., M.S.N, R.N., Executive Officer
Web Site: http://www.bvnpt.ca.gov/  

Colorado Board of Nursing 
1560 Broadway, Suite 880 
Denver, CO 80202
Phone: (303) 894-2430
FAX: (303) 894-2821
Contact Person: Patricia Uris, PhD, RN, Program Administrator
Web Site: http://www.dora.state.co.us/nursing/  

Connecticut Board of Examiners for Nursing
Division of Health Systems Regulation
410 Capitol Avenue, MS# 12HSR
P.O. Box 340308
Hartford, CT 06134-0328
Phone: (860) 509-7624
FAX: (860) 509-7553
Contact Person: Wendy Furniss, MS, RNC, Public Health Services Manager
Web Site: http://www.state.ct.us/dph/  

Delaware Board of Nursing 
861 Silver Lake Blvd
Cannon Building, Suite 203
Dover, DE 19904
Phone: (302) 739-4522
FAX: (302) 739-2711
Contact Person: Iva Boardman, MSN, RN, Executive Director

District of Columbia Board of Nursing
Department of Health
825 N. Capitol Street, N.E., 2nd Floor
Room 2224
Washington, DC 20002
Phone: (202) 442-4778
FAX: (202) 442-9431
Contact Person: Denise Pope, MSN, RN, Acting Executive Officer

Florida Board of Nursing 
4080 Woodcock Drive, Suite 202 
Jacksonville, FL 32207
Phone: (904) 858-6940
FAX: (904) 858-6964
Contact Person: Ruth R. Stiehl, PhD., MN, MA, BS, RN, Executive Director
Web Site: http://www.doh.state.fl.us/mqa/nursing/rnhome.htm  

Georgia State Board of Licensed
Practical Nurses
237 Coliseum Drive 
Macon, GA 31217-3858
Phone: (912) 207-1300
FAX: (912) 207-1633
Contact Person: Jacqueline Hightower, JD, Executive Director
Web Site: http://www.sos.state.ga.us/ebd-lpn/  

Georgia Board of Nursing 
237 Coliseum Drive 
Macon, GA 31217-3858
Phone: (912) 207-1640
FAX: (912) 207-1660
Contact Person: Shirley Camp, BSN, JD, RN, Executive Director
Web Site: http://www.sos.state.ga.us/ebd-rn/  

Guam Board of Nurse Examiners 
P.O. Box 2816
1304 East Sunset Boulevard
Barrgada, GU 96913
Phone: (671) 475-0251
FAX: (671) 477-4733
Contact Person: Margarita Bautista-Gay, RN, BSN, MN, Chairperson & Acting Executive Director

Hawaii Board of Nursing
Professional & Vocational Licensing Division
P.O. Box 3469 
Honolulu, HI 96801
Phone: (808) 586-3000
FAX: (808) 586-2689
Contact Person: Kathleen Yokouchi , Executive Officer
Web Site: http://www.state.hi.us/dcca/pvloffline/  

Idaho Board of Nursing 
280 N. 8th Street, Suite 210
P.O. Box 83720
Boise, ID 83720
Phone: (208) 334-3110
FAX: (208) 334-3262
Contact Person: Sandra Evans, MA,Ed., RN, Executive Director
Web Site: http://www.state.id.us/ibn/ibnhome.htm  

Illinois Department of Professional Regulation 
James R. Thompson Center
100 West Randolph, Suite 9-300
Chicago, IL 60601
Phone: (312) 814-2715
FAX: (312) 814-3145
Contact Person: Jacqueline Waggoner, MSN, RN, Nursing Act Coordinator
Web Site: http://www.dpr.state.il.us/  

Indiana State Board of Nursing 
Health Professions Bureau
402 W. Washington Street, Room W041
Indianapolis, IN 46204
Phone: (317) 232-2960
FAX: (317) 233-4236
Contact Person: Kristen Burch , Dir. Of Nursing of IN BON
Web Site: http://www.state.in.us/hbp/isbn/  

Iowa Board of Nursing
RiverPoint Business Park
400 S.W. 8th Street
Suite B
Des Moines, IA 50309-4685
Phone: (515) 281-3255
FAX: (515) 281-4825
Contact Person: Lorinda Inman, MSN, RN, Executive Director
Web Site: http://www.state.ia.us/government/nursing/  

Kansas State Board of Nursing 
Landon State Office Building
900 S.W. Jackson, Suite 551-S
Topeka, KS 66612
Phone: (785) 296-4929
FAX: (785) 296-3929
Contact Person: Mary Blubaugh, MSN, RN, Executive Administrator
Web Site: http://www.ksbn.org  

Kentucky Board of Nursing 
312 Whittington Parkway, Suite 300 
Louisville, KY 40222
Phone: (502) 329-7000
FAX: (502) 329-7011
Contact Person: Sharon Weisenbeck, MS, RN, Executive Director
Web Site: http://www.kbn.state.ky.us/  

Louisiana State Board of Practical
Nurse Examiners
3421 N. Causeway Boulevard, Suite 203 
Metairie, LA 70002
Phone: (504) 838-5791
FAX: (504) 838-5279
Contact Person: Claire Glaviano, BSN, MN, RN, Executive Director
Web Site: www.lsbpne.com  

Louisiana State Board of Nursing 
3510 N. Causeway Boulevard, Suite 501 
Metairie, LA 70003
Phone: (504) 838-5332
FAX: (504) 838-5349
Contact Person: Barbara Morvant, MN, RN, Executive Director
Web Site: http://www.lsbn.state.la.us/  

Maine State Board of Nursing 
158 State House Station 
Augusta, ME 04333
Phone: (207) 287-1133
FAX: (207) 287-1149
Contact Person: Myra Broadway, JD, MS, RN, Executive Director
Web Site: http://www.state.me.us/nursingbd/  

Maryland Board of Nursing 
4140 Patterson Avenue 
Baltimore, MD 21215
Phone: (410) 585-1900
FAX: (410) 358-3530
Contact Person: Donna Dorsey, MS, RN, Executive Director
Web Site: http://dhmh1d.dhmh.state.md.us/mbn/  

Massachusetts Board of Registration
in Nursing
Commonwealth of Massachusetts
239 Causeway Street
Boston, MA 02114
Phone: (617) 727-9961
FAX: (617) 727-1630
Contact Person: Theresa Bonanno, MSN, RN, Executive Director
Web Site: http://www.state.ma.us/reg/boards/rn/  

Michigan CIS/Office of Health Services 
Ottawa Towers North
611 W. Ottawa, 4th Floor
Lansing, MI 48933
Phone: (517) 373-9102
FAX: (517) 373-2179
Contact Person: Cathy Seyka , Licensure Manager
Web Site: http://www.cis.state.mi.us/bhser/genover.htm  

Minnesota Board of Nursing 
2829 University Avenue SE
Suite 500
Minneapolis, MN 55414
Phone: (612) 617-2270
FAX: (612) 617-2190
Contact Person: Shirley Brekken, MS, RN, Executive Director
Web Site: http://www.nursingboard.state.mn.us/  

Mississippi Board of Nursing 
1935 Lakeland Drive, Suite B 
Jackson, MS 39216-5014
Phone: (601) 987-4188
FAX: (601) 364-2352
Contact Person: Marcia Rachel, PhD, RN, Executive Director
Web Site: http://www.msbn.state.ms.us/webtest  

Missouri State Board of Nursing
3605 Missouri Blvd.
P.O. Box 656
Jefferson City, MO 65102-0656
Phone: (573) 751-0681
FAX: (573) 751-0075
Contact Person: Calvina Thomas, PhD, RN, Executive Director
Web Site: http://pr.mo.gov/nursing.asp  

Montana State Board of Nursing 
301 South Park 
Helena, MT 59620-0513
Phone: (406) 444-2071
FAX: (406) 841-2343
Contact Person: Barbara Swehla, MN, RN, Executive Director
Web Site: http://www.com.state.mt.us/License/POL/index.htm  

Commonwealth Board of Nurse Examiners
Capitol Hill
Building 1336 
Saipan, MP 96950
Phone: (670) 664-4810
FAX: (670) 664-4813
Contact Person: Elizabeth Torres-Untalan, RN, Chairperson

Nebraska Health and Human Services System
Dept. of Regulation & Licensure, Nursing Section
301 Centennial Mall South 
Lincoln, NE 68509-4986
Phone: (402) 471-4376
FAX: (402) 471-3577
Contact Person: Charlene Kelly, PhD, RN, Executive Director
Web Site: http://www.hhs.state.ne.us/crl/nns.htm  

Nevada State Board of Nursing 
1755 East Plumb Lane
Suite 260
Reno, NV 89502
Phone: (775) 688-2620
FAX: (775) 688-2628
Contact Person: Kathy Apple, MS, RN, Executive Director
Web Site: http://www.nursingboard.state.nv.us  

New Hampshire Board of Nursing 
P.O. Box 3898
78 Regional Drive, BLDG B
Concord, NH 03302
Phone: (603) 271-2323
FAX: (603) 271-6605
Contact Person: Cynthia Gray, MBA, BS, RN, CPN, Executive Director
Web Site: http://www.state.nh.us/nursing/  

New Jersey Board of Nursing 
P.O. Box 45010
124 Halsey Street, 6th Floor
Newark, NJ 07101
Phone: (973) 504-6586
FAX: (973) 648-3481
Contact Person: Patricia Lynch Polansky, MS, RN, Executive Director
Web Site: http://www.state.nj.us/lps/ca/medical.htm  

New Mexico Board of Nursing 
4206 Louisiana Boulevard, NE
Suite A
Albuquerque, NM 87109
Phone: (505) 841-8340
FAX: (505) 841-8347
Contact Person: Debra Brady, PhD, RN, Executive Director
Web Site: http://www.state.nm.us/clients/nursing  

New York State Board of Nursing
Education Bldg.
89 Washington Avenue
2nd Floor West Wing
Albany, NY 12234
Phone: (518) 473-6999
FAX: (518) 474-3706
Contact Person: Barbara Zittel, PhD, RN, Temporary Acting EO
Web Site: http://www.nysed.gov/prof/nurse.htm  

North Carolina Board of Nursing 
3724 National Drive, Suite 201 
Raleigh, NC 27612
Phone: (919) 782-3211
FAX: (919) 781-9461
Contact Person: Polly Johnson, MSN, RN, Executive Director
Web Site: http://www.ncbon.com/  

North Dakota Board of Nursing 
919 South 7th Street, Suite 504 
Bismark, ND 58504
Phone: (701) 328-9777
FAX: (701) 328-9785
Contact Person: Constance Kalanek, PhD, RN, Executive Director
Web Site: http://www.ndbon.org/  

Ohio Board of Nursing 
17 South High Street, Suite 400 
Columbus, OH 43215-3413
Phone: (614) 466-3947
FAX: (614) 466-0388
Contact Person: Dorothy Fiorino, MS, RN, Executive Director
Web Site: http://www.state.oh.us/nur/  

Oklahoma Board of Nursing 
2915 N. Classen Boulevard, Suite 524 
Oklahoma City, OK 73106
Phone: (405) 962-1800
FAX: (405) 962-1821
Contact Person: Kimberly Glazier, M.Ed., RN, Executive Director

Oregon State Board of Nursing 
800 NE Oregon Street, Box 25
Suite 465
Portland, OR 97232
Phone: (503) 731-4745
FAX: (503) 731-4755
Contact Person: Joan Bouchard, MN, RN, Executive Director
Web Site: http://www.osbn.state.or.us/  

Pennsylvania State Board of Nursing 
124 Pine Street
Harrisburg, PA 17101
Phone: (717) 783-7142
FAX: (717) 783-0822
Contact Person: Miriam Limo, MS, MSN, RN, Executive Secretary
Web Site: http://www.dos.state.pa.us/bpoa/nurbd/mainpage.htm  

Commonwealth of Puerto Rico
Board of Nurse Examiners
800 Roberto H. Todd Avenue
Room 202, Stop 18
Santurce, PR 00908
Phone: (787) 725-8161
FAX: (787) 725-7903
Contact Person: Beverly Davila Morales , Executive Director

Rhode Island Board of Nurse
Registration and Nursing Education
105 Cannon Building
Three Capitol Hill
Providence, RI 02908
Phone: (401) 222-5700
FAX: (401) 222-3352
Contact Person: Charles Alexandre, MSN, RN, Executive Officer
Web Site: http://www.health.state.ri.us  

South Carolina State Board of Nursing 
110 Centerview Drive
Suite 202
Columbia, SC 29210
Phone: (803) 896-4550
FAX: (803) 896-4525
Contact Person: Martha Bursinger, RN, MSN, Executive Director
Web Site: http://www.llr.state.sc.us/pol/nursing  

South Dakota Board of Nursing 
4300 South Louise Ave., Suite C-1 
Sioux Falls, SD 57106-3124
Phone: (605) 362-2760
FAX: (605) 362-2768
Contact Person: Diana Vander Woude, MS, RN, Executive Secretary
Web Site: http://www.state.sd.us/dcr/nursing/  

Tennessee State Board of Nursing 
426 Fifth Avenue North
1st Floor - Cordell Hull Building
Nashville, TN 37247
Phone: (615) 532-5166
FAX: (615) 741-7899
Contact Person: Elizabeth Lund, MSN, RN, Executive Director
Web Site:  

Texas Board of Nurse Examiners 
333 Guadalupe, Suite 3-460 
Austin, TX 78701
Phone: (512) 305-7400
FAX: (512) 305-7401
Contact Person: Katherine Thomas, MN, RN, Executive Director
Web Site: http://www.bne.state.tx.us/  

Texas Board of Vocational Nurse Examiners 
William P. Hobby Building, Tower 3
333 Guadalupe Street, Suite 3-400
Austin, TX 78701
Phone: (512) 305-8100
FAX: (512) 305-8101
Contact Person: Mary Strange, RN, Executive Director
Web Site: http://www.bvne.state.tx.us/  

Utah State Board of Nursing
Heber M. Wells Bldg., 4th Floor
160 East 300 South 
Salt Lake City, UT 84111
Phone: (801) 530-6628
FAX: (801) 530-6511
Contact Person: Laura Poe, MS, RN, Executive Administrator
Web Site: http://www.commerce.state.ut.us/  

Vermont State Board of Nursing 
109 State Street 
Montpelier, VT 05609-1106
Phone: (802) 828-2396
FAX: (802) 828-2484
Contact Person: Anita Ristau, MS, RN, Executive Director
Web Site: http://vtprofessionals.org/nurses/  

Virgin Islands Board of Nurse Licensure 
Veterans Drive Station 
St. Thomas, VI 00803
Phone: (340) 776-7397
FAX: (340) 777-4003
Contact Person: Winifred Garfield, CRNA, RN, Executive Secretary

Virginia Board of Nursing 
6606 W. Broad Street, 4th Floor 
Richmond, VA 23230
Phone: (804) 662-9909
FAX: (804) 662-9512
Contact Person: Nancy Durrett, MSN, RN, Executive Director
Web Site: http://www.dhp.state.va.us/  

Washington State Nursing Care Quality
Assurance Commission
Department of Health
1300 Quince Street SE
Olympia, WA 98504-7864
Phone: (360) 236-4740
FAX: (360) 236-4738
Contact Person: Paula Meyer, MSN, RN, Executive Director
Web Site: http://www.doh.wa.gov/nursing/  

West Virginia Board of Examiners
for Licensed Practical Nurses
101 Dee Drive 
Charleston, WV 25311
Phone: (304) 558-3572
FAX: (304) 558-4367
Contact Person: Nancy Wilson, RN, Executive Secretary
Web Site: http://www.lpnboard.state.wv.us/  

West Virginia Board of Examiners
for Registered Professional Nurses
101 Dee Drive 
Charleston, WV 25311
Phone: (304) 558-3596
FAX: (304) 558-3666
Contact Person: Laura Rhodes, MSN, RN, Executive Director
Web Site: http://www.state.wv.us/nurses/rn/  

Wisconsin Department of Regulation
and Licensing
1400 E. Washington Avenue
P.O. Box 8935
Madison, WI 53708
Phone: (608) 266-0145
FAX: (608) 261-7083
Contact Person: Kimberly Nania , Director, Bureau of Health Service Professions
Web Site: http://www.drl.state.wi.us/  

Wyoming State Board of Nursing 
2020 Carey Avenue, Suite 110 
Cheyenne, WY 82002
Phone: (307) 777-7601
FAX: (307) 777-3519
Contact Person: Cheryl Lynn Koski, MS, RN, CS, Executive Director
Web Site: http://nursing.state.wy.us/  

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